Privacy Policy
How we collect, use and protect your personal information.
Last updated: September 2026
The Curio Co is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit thecurioco.uk or purchase products from us.
1. Information We Collect
When you shop with us or contact us, we may collect the following information:
Your name
Billing and delivery address
Email address
Telephone number
Payment details
We may also automatically collect limited technical information, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Process and manage payments and refunds
- Respond to your enquiries and requests
- Send order confirmations and delivery updates
- Improve our website, products, and customer service
- Send marketing communications about new collections, products, and offers where you have provided consent
We rely on the lawful bases of contract performance, legitimate interests, and consent under the UK GDPR, as applicable.
3. Sharing Your Information
We only share your personal information where necessary to provide our services or meet our legal obligations.
This may include sharing information with:
- Payment processors to securely process payments
- Delivery and courier partners to fulfil your orders
- Service providers who assist us in operating our website and business
- Professional or regulatory bodies where disclosure is required by law
We do not sell your personal data to third parties.
4. Cookies
Our website uses cookies and similar technologies to:
- Keep items in your shopping basket
- Remember your preferences
- Improve your browsing experience
- Understand how our website is used
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of some features of our website.
5. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting our legal, accounting, tax, and reporting obligations.
Order and financial records are typically retained for six years, where required for UK tax and accounting purposes.
6. Your Rights
Under the UK GDPR, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your personal information
- Request restriction of processing
- Object to certain types of processing
- Request the transfer of your personal information where applicable
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at:
Email: hello@thecurioco.uk
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
The Curio Co
Wolverhamton, United Kingdom
Email: hello@thecurioco.uk