Refunds & Returns Policy

Last updated: September 2026

Simple, fair returns — because we want you to love your purchase.
We want you to love your new furniture. If something isn’t right, our returns process is designed to be simple and fair. This policy explains how to arrange a return or refund and does not affect your statutory consumer rights.

1. Your 30-Day Right to Return

You may return most items within 30 days of delivery for a full refund or exchange, provided that the item:
Is unused
Is in its original condition
Is in its original packaging where reasonably possible.

This 30-day returns policy is in addition to your statutory rights under applicable UK consumer protection legislation, including the Consumer Contracts Regulations 2013.

2. How to Start a Return

To request a return, please email:
hello@thecurioco.uk
Please include:
Your order number
The name of the item(s) you wish to return
The reason for the return, where applicable
Our team will confirm your return request and either arrange collection or provide you with return instructions.

3. Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method within 5–10 working days.
We will notify you by email once your refund has been processed.
Original delivery charges will be refunded where the item is faulty, damaged, incorrectly supplied, or where required by applicable law.

4. Faulty or Damaged Items

If your item arrives damaged or subsequently develops a fault, please contact us as soon as possible.
Where appropriate, please provide photographs showing the damage or fault.
Depending on the circumstances and your statutory rights, we may arrange a:
Free repair, Replacement or Full refund
Where the item is confirmed to be faulty or incorrectly supplied, we will cover the applicable delivery or collection costs.

5. Items We Cannot Accept

For hygiene, safety, and manufacturing reasons, we may be unable to accept returns of:
Made-to-order or bespoke items
Mattresses that have been unsealed
Items showing signs of use or damage that was not present when delivered
This does not affect your statutory rights where an item is faulty, damaged, misdescribed, or otherwise does not meet the requirements of applicable consumer law.

6. Return Collection Costs

For change-of-mind returns, a collection fee may apply to large furniture items. Any applicable collection charge will be confirmed before the collection is arranged.
Faulty, damaged, or incorrectly supplied items will be collected free of charge where applicable.

7. Need Help?

If you have any questions about a return or refund, our team will be happy to assist.
Email: hello@thecurioco.uk
Telephone: +44 7413151965